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How to request a refund

Go to reportaproblem.apple.com.
Sign in with your Apple ID and password.
If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.
Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you can't request a refund on reportaproblem.apple.com

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

Get more information about refunds

See how long refunds take.

For more information about refund requests or for other refunds that you can’t request on reportaproblem.apple.com, contact Apple Support.

Problem with a subscription?

You can request a refund. You can also cancel the subscription.

If you or a family member bought an item by accident

If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time. Login to app store.

Burn CDs and DVDs on Mac. If your Mac has a built-in optical drive, or if you connect an external DVD drive (for example, an Apple USB SuperDrive), you can burn files to CDs and DVDs to share your files with friends, move files between computers, or create backup files.

Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. Apple imac desktop computer 2019. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.

Store availability and features might vary by country or region. Learn what's available in your country or region.

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iPhone 12 Pro

It’s a leap year.

iPhone 12 Pro Max

Pre-order starting at 5:00 a.m. PST on 11.6

Available 11.13

iPhone 12

Blast past fast.

iPhone 12 mini

Pre-order starting at 5:00 a.m. PST on 11.6

Apple Store Apps For Ipad

Available 11.13

Download Apple App Store App

Apple Watch Series 6

The future of health is on your wrist.

Apple Store Apps Free

iPad Air

Powerful. Colorful. Wonderful.

HomePod mini

Apple App Store For Iphones

Coming this fall

Apple One

Bundle up to six Apple services.¹ And enjoy more for less.

Coming late 2020

How to request a refund

If you can't request a refund on reportaproblem.apple.com

Get more information about refunds

Problem with a subscription?

If you or a family member bought an item by accident

iPhone 12 Pro

It’s a leap year.

iPhone 12

Blast past fast.

Apple Store Apps For Ipad

Download Apple App Store App

Apple Watch Series 6

The future of health is on your wrist.

Apple Store Apps Free

iPad Air

iPad Air

Powerful. Colorful. Wonderful.

HomePod mini

Apple App Store For Iphones

Apple One

Bundle up to six Apple services.¹ And enjoy more for less.

Apple Fitness+

A new fitness experience powered by Apple Watch.

Apple Arcade

Get 3 months of Apple Arcade free when you buy an Apple device.

Upgrade to start your free trial.

Apple TV plus

From M. Night Shyamalan, Servant

Catch up all Halloween weekend.

How to request a refund

If you can't request a refund on reportaproblem.apple.com

Get more information about refunds

Problem with a subscription?

If you or a family member bought an item by accident

iPhone 12 Pro

It’s a leap year.

iPhone 12

Blast past fast.

Apple Store Apps For Ipad

Download Apple App Store App

Apple Watch Series 6

The future of health is on your wrist.

Apple Store Apps Free

iPad Air

iPad Air

Powerful. Colorful. Wonderful.

HomePod mini

Apple App Store For Iphones

Apple One

Bundle up to six Apple services.1 And enjoy more for less.

Apple Fitness+

A new fitness experience powered by Apple Watch.

Apple Arcade

Get 3 months of Apple Arcade free when you buy an Apple device.

Upgrade to start your free trial.

Apple TV plus

From M. Night Shyamalan, Servant

Catch up all Halloween weekend.

Bundle up to six Apple services.¹ And enjoy more for less.

Apple Shop App